Subject: Tech Support Candidate - Subhash Kumar
From: Subhash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 03:03:11 -0400

| | Tech Support Test

Name | Subhash Kumar
E-mail | [email-masked]
Phone Number | (91) 9041372019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Access infotech pvt ltd | Customer support eng. | 12 jan 2019 | 11000
Previous Employer 1 | Ensure support service India lmt | Customer support eng. | 31 jan 2021 | 15500
Previous Employer 2 | Eagle information system pvt ltd | Sr. System eng. | Present | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Site is working fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 switch on Bluetooth device and click Bluetooth activate.
Step2 Activate Bluetooth device on phone and search device after show device name and click on connect.

What according to you makes you a good candidate for customer service or technical support job? | I am suitable for this post and my previous job profile match this.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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