Subject: Tech Support Candidate - Sandeep Kakwani
From: Sandeep Kakwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 02:44:01 -0400

| | Tech Support Test

Name | Sandeep Kakwani
E-mail | [email-masked]
Phone Number | (91) 9311586121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I Energizer | Technical support engineer | 01/07/2021 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all I will restart the device after and then check whether the internet connection is working properly or not after that in the last I will check whether the website is down for everyone or just for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If I don't find Pair new device, check under "Available devices" or tap More and then refresh it and then I will
Tap the name of the Bluetooth device I want to pair with the devices.

What according to you makes you a good candidate for customer service or technical support job? | Having good communication skills, problem solving skills, analytical skills, and most important is customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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