Subject: Tech Support Candidate - Sanjiv Tripathi
From: Sanjiv Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 02:42:43 -0400

| | Tech Support Test

Name | Sanjiv Tripathi
E-mail | [email-masked]
Phone Number | (91) 9340900824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rewa
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JILIT | Consultant | 07/07/2020 | 42000
Previous Employer 1 | CMC limited | IT engineer | 06/07/2009 | 15000
Previous Employer 2 | CMS computers ltd | Technical support engineer | 10/08/2006 | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.first clear the cache in browser
2.check the website ip pinging or not
3.then check the web server from there this server is running

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1.on the bluetooth in mobile
What according to you makes you a good candidate for customer service or technical support job? | Have knowledge and communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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