Subject: Tech Support Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 02:30:40 -0400

| | Tech Support Test

Name | Ankit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8073416701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Limited | Technical Analyst | 8th October | 52000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my connectivity to the Internet first.

2.Next step would involve checking if DNS server is ping-able, it will be done using command prompt where a ping to www.ndtv.com needs to be done.
In case of "Unknown host" as output, DNS issue is there.

3. We will check if it's resolving against Google's DNS which will be done using "nslookup www.ndtv.com 8.8.8.8"
If it does resolve in DNS, but you don't get ping replies it means they are either filtering pings or you can't reach that site. If you are getting replies you might have a browser or browser proxy issue. Try installing another web browser with all default settings and see if you get any different results.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch-on my Bluetooth on my mobile phone and make it discoverable. I will also turn on speaker's Bluetooth and will search for devices in mobile's Bluetooth settings. In case of any encryption associated with speaker credentials needs to be entered in mobile pop-up message.
What according to you makes you a good candidate for customer service or technical support job? | I have a good experience of working in this domain and sorting out customer's query.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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