Subject: RE: CS Performance steerco date - August
From: Raneem Alqutub <[email-masked]>
To: Ankit Arora <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Ashish Dabral <[email-masked]>, Alan Ninan <[email-masked]>, Sameer Sadiq <[email-masked]>, Deepak Devasia <[email-masked]>
Date: Wed, 4 Aug 2021 06:01:58 +0000

Dear Ankit,

This is to confirm receiving the below.

Thank you.

Regards,
Raneem AlQutub
Senior Operation Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799310226

E: [email-masked]

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Ankit Arora [mailto:[email-masked]]
Sent: Wednesday, August 4, 2021 8:58 AM
To: Murtaza Kutiyanawala; Saurabh Dadu; Raneem Alqutub
Cc: Maryam Yahya; Ashish Dabral; Alan Ninan; Sameer Sadiq; Deepak Devasia
Subject: RE: CS Performance steerco date - August
Importance: High

Hi @Saurabh Dadu<mailto:[email-masked]>/@Raneem Alqutub<mailto:[email-masked]>,

Going forward I need this data no later than 1st of every month.

Kindly ensure that whoever works on the data marks this as important in their calendar and it should come without asking for it.

Looking forward for your kind cooperation.

    Thanking you in Anticipation

Ankit Arora
Business Development Manager

T   :  +971 4 517 2300
M  :  +971 502102053
F   :  +971 4 517 2386
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 2, 2021 5:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>
Cc: Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Alan Ninan <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>
Subject: CS Performance steerco date - August

Hi Saurabh / Raneem,

Request you to share the data in the below format by 3rd July before 12 PM.

UAE

Volume

Interaction to Order Ratio

Call to Order Ratio

Email to Order ratio

Chat to Order ratio

Calls SLA %

Calls
Abandon %

Average response time

Average Handling time

NPS post checkout

NPS post delivery

Call (sec)

Email

Chat (sec)

Target

-

-

-

-

-

85%

10%

30

24h

30

240

50

50

July '21

Avg. L3M

YTD July '21

UAE

No of calls

Delivery

Complaints

E-com

Stores

Sales &promotions

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnkit.Arora%40landmarkgroup.com%7Cc7cebfe32b4f46606d5b08d955b5b057%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637635061997089821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZZbs6TMhqfr5ICtdLAh3EzAbL7JLqNV1Zlel2VX0t3k%3D&reserved=0>

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