Subject: Daily performance summary for LiveSalesman team for Aug 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 38 | 4 | 42
Hasan Nour | 0 | 26 | 0 | 0 | 26
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 43 | 2 | 45
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 51 | 5 | 56
Mohd Iqbal | 0 | 0 | 22 | 3 | 25
Saleh Ahmed | 0 | 0 | 20 | 12 | 32
Grand Total | 0 | 27 | 174 | 26 | 227

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 4
| | Delivery Status | 86
| | Partial Delivery | 3
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 5
| | Refunds after Return | 10
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 147
Live Sales | Pre-Sale | Help placing new order | 3
Live Sales Total | | | 3
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 2
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 4
| | Delivery Time | 3
| Product Related | Pricing | 2
| | Product Specification | 28
PreSales Total | | | 46
Grand Total | | | 202

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 1 | 2
Grand Total | 0 | 0 | 0 | 0 | 1 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 3 | 0 | 1 | 1 | 0 | 4 | 9
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Saleh Ahmed | 20 | 3 | 2 | 3 | 0 | 1 | 29
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 4 | 5
Mohd Iqbal | 12 | 6 | 4 | 2 | 1 | 5 | 30
RAMI KASSAM | 7 | 4 | 1 | 3 | 1 | 1 | 17
Malek Hosan | 8 | 6 | 8 | 5 | 1 | 1 | 29
Javed Aslam | 5 | 5 | 0 | 2 | 0 | 0 | 12
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 58 | 25 | 16 | 16 | 3 | 17 | 135

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 14 | 4 | 2 | 0 | 1 | 11 | 32
Hasan Nour | 12 | 0 | 0 | 1 | 2 | 12 | 27
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 4 | 2 | 1 | 3 | 23 | 60

Please feel free to reach out for any further clarifications.