Subject: Daily performance summary for LiveSalesman team for Aug 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Aug 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 11 | 0 | 9 | 22
Waseem Ahemad . Khan | 0 | 1 | 14 | 0 | 0 | 15
Mohammed Ali | 0 | 0 | 0 | 0 | 18 | 18
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 9 | 0 | 0 | 0 | 0 | 9
Abu Sufian | 0 | 6 | 32 | 0 | 0 | 38
Jok Kuol | 0 | 4 | 23 | 0 | 1 | 28
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1
Mohammad Faizan | 0 | 5 | 19 | 0 | 0 | 24
Sreelal.t CT | 0 | 5 | 33 | 0 | 0 | 38
Amir Aziz | 0 | 0 | 0 | 7 | 0 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 2 | 2
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 24 | 132 | 7 | 30 | 202

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 34
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 5
| | Delay collection | 2
| | Refunds after Return | 2
| | Return Request Initiation | 4
Customer Services Total | | | 79
Mattress Related | Post-Sales | Returns and Free Trial | 2
Mattress Related Total | | | 2
No Answer | (blank) | (blank) | 2
No Answer Total | | | 7
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 12
| Other Enquiry | Offers | 2
| | Payment Methods | 5
| | Store Availability | 8
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | (blank) | 1
| | Delivery Cost | 4
| | Delivery Time | 2
| Product Related | (blank) | 2
| | Combo | 2
| | Pricing | 4
| | Product Specification | 32
PreSales Total | | | 79
Grand Total | | | 167

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 2 | 0 | 0 | 0 | 1 | 8
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 6 | 2 | 0 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 6 | 4 | 1 | 0 | 1 | 2 | 14
Jok Kuol | 3 | 1 | 1 | 0 | 0 | 1 | 6
Ankit Kumar | 1 | 1 | 2 | 1 | 0 | 4 | 9
Sreelal.t CT | 6 | 0 | 0 | 2 | 0 | 1 | 9
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohammad Faizan | 1 | 0 | 2 | 0 | 0 | 0 | 3
Yahkoob Erachat | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 7 | 6 | 3 | 2 | 8 | 45

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 16 | 2 | 2 | 0 | 0 | 1 | 21
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 21 | 3 | 2 | 0 | 1 | 1 | 28

Please feel free to reach out for any further clarifications.