Subject: Tech Support Candidate - Prashant kumar Ravi
From: Prashant kumar Ravi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Aug 2021 14:00:25 -0400

| | Tech Support Test

Name | Prashant kumar Ravi
E-mail | [email-masked]
Phone Number | (+91) 7351391962
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 37
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforserve.com ltd | Desktop support engineer | I am working. | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

the best websites to find your solution clearly is google and youtube. and social sites such as facebook and twitter to ask your friends. and ask and answer sites such as quora.. for example, you just asked us a question, and we helping with answers...
if you know how to use google it will serve you effectively... for instance if your want to such for articles with the word 'computer problems', just write the word "computer problems" with quotes on the search. if you want to search for a word in a particle website just write the word eg "computer problems

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Good person and customer service knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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