Subject: New Reply Received - INCIDENCIA CON ACTUALIZACION IPAD
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 03 Aug 2021 15:17:25 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  INCIDENCIA CON ACTUALIZACION IPAD  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Buenas tardes Olesia, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">He enviado el mail a Marc Raya, a la dirección que me has enviado, pero rebota. </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Adjunto imágenes del problema para que podamos dar con la solución lo más pronto posible, por favor. </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Muchas gracias y saludos. </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Noemí A. </span></div>
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<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Bebas Neue",sans-serif;color:#3B3838'>TREND FITNESS 24/7</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Poppins",serif;color:#202124;background:white'>C/ del General Josep Moragues, 2, 08850 Gavà</span></div>
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<span style='font-size:8.0pt;font-family:"Poppins",serif'>+34 </span><a href="https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.com%2Fsearch%3Fq%3Dsnap%2Bfitness%2Bgava%26oq%3Dsnap%2Bfiot%26aqs%3Dchrome.2.69i57j0i13i131i433j0i13l8.3559j0j7%26sourceid%3Dchrome%26ie%3DUTF-8&amp;data=04%7C01%7C%7Ced9091020e4f488cb34708d8ffd690dc%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637540644308400097%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=1YFZ2QtAgBEqY%2F8IZwaSjSpALFthURcrc7wMS%2FwBNNI%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Poppins",serif;color:#1A0DAB;background:white'>657 04 04 95</span></a>
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<b>De:</b> Les Mills International &lt;[email-masked]&gt; <br><b>Enviado el:</b> martes, 3 de agosto de 2021 13:55<br><b>Para:</b> [email-masked]<br><b>Asunto:</b> Re: INCIDENCIA CON ACTUALIZACION IPAD</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hola NOEMI,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Gracias por ponerse en contacto con el soporte virtual.  Su contacto de soporte local es Marc Raya, así que póngase en contacto con Marc directamente y él estará encantado de ayudarle.   </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>La dirección de correo electrónico de Marc es: </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>   </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Cerraré este ticket ahora, pero no dude en consultar nuestras preguntas frecuentes a continuación:     </span></div>
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<a href="https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/36000117739" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#2C5CC5'>https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/36000117739</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Saludos cordiales</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4772" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4772</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>El Mar., 3 Ago. a las 11:08 PM <span class="separator">, NOEMI &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>&gt; escribió: </span></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Buenos días, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Por algún motivo que desconocemos, todos nuestros iPads (3 en total) han dejado de estar actualizados con el Programador desde hace 15 días. La conexión a internet es correcta, hemos reiniciado y comprobado que el test diagnóstico también es correcto, por lo que no sabemos de dónde puede venir el problema...</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Agradeceríamos ayuda al respecto para poder programar sesiones virtuales ahora que empiezan las vacaciones, ya que es cuando más lo vamos a necesitar... ¡Gracias! </span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4772:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36099308277'>ipadlesmills1.jpg</a><br />2. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36099308278'>ipadlesmills2.jpg</a><br />3. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36099308279'>ipadlesmills3.jpg</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4772