Subject: Tech Support Candidate - CHETAN VISHWAKARMA
From: CHETAN VISHWAKARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Aug 2021 10:30:57 -0400

| | Tech Support Test

Name | CHETAN VISHWAKARMA
E-mail | [email-masked]
Phone Number | (+91) 6260500290
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | D.O.F GREEN INDIA PVT LTD | Technical support Engineer | 19/01/2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart your device
2.Connect a different frequency band.
3.Restart you modem and router
4. Check wifi settings and ethernet connections
5.In device manager>select network adapters> select advance tab>wireless.
6. WIFI Network> Network or internet settings> select wifi> manage known networks.
7. If problem is not resolved then connect microsoft support.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the mobile phone bluetooth>turn on bluetooth speaker>  list of  available devices will display on you mobile phone> select your speaker device name> tap on it> now it's connected.

What according to you makes you a good candidate for customer service or technical support job?

Responsive management professional well-versed in setting the direction for work areas and ensuring the
quality and accuracy of work performance within multiple stores. Confident communicator with the
ability to lead colleagues and respond to customer queries.
Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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