Subject: Tech Support Candidate - Abhishek Anand
From: Abhishek Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Aug 2021 09:22:44 -0400

| | Tech Support Test

Name | Abhishek Anand
E-mail | [email-masked]
Phone Number | (+91) 8971590624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | None | None | None
Previous Employer 1 | Aforeserve.Com Ltd | Project Engineer | 25-June | 17k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll check the connection first. Then I will check the internet settings to check either it's been blocked by my firewall or disabled for the same.
Then I'll check other things for troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First put on the speaker then press the Bluetooth button to activate after then search it to to oyur phone's bluetooth then connect it after appearing it's name in your search device option.Then last pair it to do as you required to use.
What according to you makes you a good candidate for customer service or technical support job? | I have been in this profession before & I'll prove it to the firm by my work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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