Subject: Re: CS Performance steerco date - August
From: Ashish Dabral <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>, Raneem Alqutub <[email-masked]>, Maryam Yahya <[email-masked]>, Alan Ninan <[email-masked]>, Ankit Arora <[email-masked]>
Date: Tue, 3 Aug 2021 06:18:11 -0700 (MST)

Hello Murtaza, 

As discussed on call please find the emails and chat data. 

Regards, 
Ashish Dabral 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Raneem Alqutub" <[email-masked]> 
Cc: "Maryam Yahya" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Alan Ninan" <[email-masked]>, "Ankit Arora" <[email-masked]> 
Sent: Monday, August 2, 2021 6:31:48 PM 
Subject: CS Performance steerco date - August 

Hi Saurabh / Raneem, 

Request you to share the data in the below format by 3 rd July before 12 PM. 

	

UAE 	

Volume 	

Interaction to Order Ratio 	

Call to Order Ratio 	

Email to Order ratio 	

Chat to Order ratio 	

Calls SLA % 	

Calls 

Abandon % 	

Average response time 	

Average Handling time 	

NPS post checkout 	

NPS post delivery 

Call (sec) 	

Email 	

Chat (sec) 

Target 	

- 	

- 	

- 	

- 	

- 	

85% 	

10% 	

30 	

24h 	

30 	

240 	

50 	

50 

July ’21 													

Avg. L3M 													

YTD July ’21 													

	

UAE 	

No of calls 

Delivery 	

	

Complaints 	

	

E-com 	

	

Stores 	

	

Sales &promotions 	

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

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