Subject: Fw: Daily performance summary for LiveSalesman team for Aug 2nd, 2021
From: Saurabh Dadu <[email-masked]>
To: Sahil Modgil Consultant - IT <[email-masked]>
Cc: Ankit Arora <[email-masked]>, Faizal Maradeya <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Alan Ninan <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 3 Aug 2021 08:28:19 +0000

Hi Sahil,

Please add [email-masked]<mailto:[email-masked]>  to UAE Reports

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Ankit Arora <[email-masked]>
Sent: 03 August 2021 12:54 PM
To: Saurabh Dadu <[email-masked]>
Cc: Faizal Maradeya <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: RE: Daily performance summary for LiveSalesman team for Aug 2nd, 2021

Dear @[email-masked]<mailto:[email-masked]>

Kindly start adding [email-masked]<mailto:[email-masked]> in the reports that you are sharing.

    Thanking you in Anticipation

Ankit Arora

Business Development Manager

T   :  +971 4 517 2300

M  :  +971 502102053

F   :  +971 4 517 2386

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: HB report <[email-masked]>
Sent: Tuesday, August 3, 2021 7:31 AM
To: [email-masked]; [email-masked]; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; Deepak Devasia <[email-masked]>; [email-masked]; [email-masked]
Subject: Daily performance summary for LiveSalesman team for Aug 2nd, 2021

External email sender, please take precaution.

[https://www.avmechat.in/epos/assets/images/logo.jpg]

Please find listed below the performance data for the LiveSalesman team for Aug 2nd, 2021.

  *   Total tickets created :

Total tickets created

Groups

Agent Name

Facebook HB UAE

Whatsapp open

Whatsapp resolved

HomeBox Instagram

Emails UAE

Grand Total

Mosab Mohammed Abdalla Nasreldin

0

3

26

0

7

36

Waseem Ahemad . Khan

0

2

12

0

0

14

Malek Hosan

0

0

0

0

0

0

Ankit Kumar

6

3

9

0

0

18

Javed Aslam

0

0

0

0

0

0

Abu Sufian

0

6

35

0

0

41

Jok Kuol

0

6

26

0

0

32

Sreelal.t CT

0

5

27

0

0

32

Mohammed Ali

0

0

8

0

24

32

Amir Aziz

0

0

0

1

0

1

Hamza.abuazzam Nouri Abuazzam

0

0

0

0

0

0

Syed Ataullah

0

0

0

0

0

0

Radhika Jawle

0

0

0

0

1

1

Mohd Iqbal

0

0

0

0

0

0

Niren Dsouza

0

0

0

0

0

0

RAMI KASSAM

0

0

0

0

0

0

Saleh Ahmed

0

0

0

0

0

0

Yahkoob Erachat

0

0

0

0

0

0

Grand Total

6

25

143

1

32

207

  *   Whatsapp chat type:

HB Chat Type

Reason Category

Sub Reason

Count of HB Chat Type

Customer Services

Delivery Related

(blank)

1

Day of Delivery - Status

2

Delayed Delivery (Furniture)

5

Delayed Delivery (HH)

1

Delivery Status

30

Reschedule Delivery

3

Product Complaint

Complaint within Warranty

10

Refunds and Cancelations

(blank)

1

Cancelation

9

Refund for Other reason

2

Refunds after Return

1

Return Request Initiation

2

System errors

1

Customer Services Total

68

Live Sales

Pre-Sale

Promotion guide

1

Live Sales Total

1

Mattress Related

Post-Sales

Product Complaints

2

Mattress Related Total

3

No Answer Total

5

Mattress Related

Post-Sales

Returns and Free Trial

1

No Answer

No Answer

No Answer

5

PreSales

(blank)

(blank)

10

Other Enquiry

Payment Methods

1

Store Availability

13

Store Location

2

Using Shukran Points

1

Policy Related

Delivery Cost

5

Delivery Time

2

Product Related

(blank)

4

Combo

2

Pricing

2

Product Specification

53

PreSales Total

95

Grand Total

172

  *   Total count of ageing for Facebook:

Facebook

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Ankit Kumar

7

1

0

0

0

1

9

Grand Total

7

1

0

0

0

1

9

  *   Total count of ageing for Whatsapp:

Whatsapp

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Abu Sufian

6

4

0

1

1

3

15

Ankit Kumar

3

0

3

1

0

4

11

Sreelal.t CT

4

0

1

1

0

1

7

Mohammed Ali

0

0

0

1

1

0

2

Waseem Ahemad . Khan

1

0

0

1

0

0

2

Jok Kuol

6

1

1

0

0

0

8

Mohammad Faizan

1

1

1

0

0

0

3

Mosab Mohammed Abdalla Nasreldin

2

1

0

0

0

0

3

Malek Hosan

1

0

0

0

0

0

1

Grand Total

24

7

6

5

2

8

52

  *   Total count of ageing for Emails UAE:

Emails UAE

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Mohammed Ali

13

2

0

0

0

1

16

Ankit Kumar

1

1

0

0

0

0

2

Abu Sufian

0

1

0

0

0

0

1

Radhika Jawle

1

0

0

0

0

0

1

Mosab Mohammed Abdalla Nasreldin

1

0

0

0

0

0

1

Grand Total

16

4

0

0

0

1

21

Please feel free to reach out for any further clarifications.

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