Subject: RE: CS Performance steerco date - August
From: Neeraj Bhanwariwal <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Maryam Yahya <[email-masked]>, Ashish Dabral <[email-masked]>, Alan Ninan <[email-masked]>, Ankit Arora <[email-masked]>, Saurabh Dadu <[email-masked]>, Raneem Alqutub <[email-masked]>
Date: Tue, 3 Aug 2021 06:40:13 +0000

Hi Murtaza,

Pls find attached for UAE...Note that these are total eCom Gross Orders booked.

Regards,
Neeraj

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Monday, August 2, 2021 5:16 PM
To: Saurabh Dadu <[email-masked]>; Raneem Alqutub <[email-masked]>; Neeraj Bhanwariwal <[email-masked]>
Cc: Maryam Yahya <[email-masked]>; Ashish Dabral <[email-masked]>; Alan Ninan <[email-masked]>; Ankit Arora <[email-masked]>
Subject: RE: CS Performance steerco date - August

Looping Neeraj for the ecom order data

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNeeraj.Bhanwariwal%40landmarkgroup.com%7Cc8c5c58cc3b1440efb8908d955b7af31%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637635069663849792%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VknnkMffXijSQnmKYqWzLtDPcJknAJWBDCDycVzpO9E%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Monday, August 2, 2021 5:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>
Cc: Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Alan Ninan <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>
Subject: CS Performance steerco date - August

Hi Saurabh / Raneem,

Request you to share the data in the below format by 3rd July before 12 PM.

UAE
Volume
Interaction to Order Ratio
Call to Order Ratio
Email to Order ratio
Chat to Order ratio
Calls SLA %
Calls
Abandon %
Average response time
Average Handling time
NPS post checkout
NPS post delivery
Call (sec)
Email
Chat (sec)
Target
-
-
-
-
-
85%
10%
30
24h
30
240
50
50
July '21
Avg. L3M
YTD July '21

UAE
No of calls
Delivery

Complaints

E-com

Stores

Sales &promotions

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNeeraj.Bhanwariwal%40landmarkgroup.com%7Cc8c5c58cc3b1440efb8908d955b7af31%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637635069663859749%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nLiQbM0XMveerniZUw46d23uApR1w7%2B7%2Bx%2FUywAi3IQ%3D&reserved=0>

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