Subject: Daily performance summary for LiveSalesman team for Aug 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Aug 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 26 | 5 | 31
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 23 | 31 | 2 | 56
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 1 | 1 | 3
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 39 | 3 | 42
Niren Dsouza | 0 | 0 | 1 | 0 | 1
RAMI KASSAM | 0 | 0 | 60 | 7 | 67
Saleh Ahmed | 0 | 0 | 25 | 7 | 32
Yahkoob Erachat | 0 | 0 | 13 | 1 | 14
Grand Total | 0 | 25 | 196 | 26 | 247

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 6
| | Delayed Delivery (HH) | 1
| | Delivery Status | 113
| | Missing items\parts | 1
| | Partial Delivery | 6
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 26
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return item not received | 5
| | Return Request Initiation | 3
Customer Services Total | | | 178
Live Sales | Pre-Sale | Live assist | 2
Live Sales Total | | | 2
No Answer Total | | | 12
No Answer | No Answer | No Answer | 12
PreSales | Other Enquiry | Offers | 4
| | Promo Code | 1
| | Store Location | 1
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 37
PreSales Total | | | 53
Grand Total | | | 245

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 2 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 1 | 1 | 2 | 1 | 0 | 4 | 9
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 3 | 4
Mohd Iqbal | 15 | 4 | 1 | 2 | 1 | 5 | 28
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 1 | 1
RAMI KASSAM | 11 | 1 | 1 | 2 | 1 | 1 | 17
Malek Hosan | 15 | 8 | 5 | 4 | 2 | 0 | 34
Saleh Ahmed | 11 | 2 | 4 | 1 | 0 | 0 | 18
Javed Aslam | 6 | 0 | 0 | 2 | 0 | 0 | 8
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 62 | 17 | 13 | 12 | 4 | 14 | 122

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 21 | 3 | 2 | 0 | 1 | 14 | 41
Hasan Nour | 3 | 1 | 0 | 2 | 3 | 11 | 20
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 4 | 2 | 2 | 4 | 25 | 62

Please feel free to reach out for any further clarifications.