Subject: Daily performance summary for LiveSalesman team for Aug 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Aug 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 26 | 0 | 7 | 36
Waseem Ahemad . Khan | 0 | 2 | 12 | 0 | 0 | 14
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 6 | 3 | 9 | 0 | 0 | 18
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 6 | 35 | 0 | 0 | 41
Jok Kuol | 0 | 6 | 26 | 0 | 0 | 32
Sreelal.t CT | 0 | 5 | 27 | 0 | 0 | 32
Mohammed Ali | 0 | 0 | 8 | 0 | 24 | 32
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Niren Dsouza | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 6 | 25 | 143 | 1 | 32 | 207

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 30
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 9
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 2
| | System errors | 1
Customer Services Total | | | 68
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 2
Mattress Related Total | | | 3
No Answer Total | | | 5
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 10
| Other Enquiry | Payment Methods | 1
| | Store Availability | 13
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 2
| Product Related | (blank) | 4
| | Combo | 2
| | Pricing | 2
| | Product Specification | 53
PreSales Total | | | 95
Grand Total | | | 172

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 1 | 0 | 0 | 0 | 1 | 9
Grand Total | 7 | 1 | 0 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 6 | 4 | 0 | 1 | 1 | 3 | 15
Ankit Kumar | 3 | 0 | 3 | 1 | 0 | 4 | 11
Sreelal.t CT | 4 | 0 | 1 | 1 | 0 | 1 | 7
Mohammed Ali | 0 | 0 | 0 | 1 | 1 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 6 | 1 | 1 | 0 | 0 | 0 | 8
Mohammad Faizan | 1 | 1 | 1 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 7 | 6 | 5 | 2 | 8 | 52

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 13 | 2 | 0 | 0 | 0 | 1 | 16
Ankit Kumar | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 4 | 0 | 0 | 0 | 1 | 21

Please feel free to reach out for any further clarifications.