Subject: Tech Support Candidate - Nikhil Periwal
From: Nikhil Periwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Aug 2021 08:49:51 -0400

| | Tech Support Test

Name | Nikhil Periwal
E-mail | [email-masked]
Phone Number | (91) 8769887663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
IOT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Subject matter expert | 31st Aug | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check if the customer is using any vpn or not and then I will check proxy server and at last I will ask customer to clear cache and cookies of the browser and then try to open the website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will turn on the Bluetooth speaker and then I will turn on the Bluetooth of my mobile device then I will pair the Bluetooth speaker with mobile after that it will be ready to use
What according to you makes you a good candidate for customer service or technical support job? | I am good in technical background and as I am handling a team so I have leadership qualities too
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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