Subject: Tech Support Candidate - Rishabh Gupta
From: Rishabh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Aug 2021 06:31:51 -0400

| | Tech Support Test

Name | Rishabh Gupta
E-mail | [email-masked]
Phone Number | (+91) 9643443294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 49 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogentesevices | CSA | 17 July 2021 | 25k
Previous Employer 1 | TechMahindra | CSA | 31august | 18k
Previous Employer 2 | Jabra connect | CSA | 2december | 19k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am facing error during browse then before I will check path which I write then after I will check Network. If net wire cable is not putted then I have to put that. And I will browse very easily.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Before open then speaker bluetooth then after I will open bluetooth from my handset then I will connect with the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Candidates should be loyal with his job and be honest, who understand customer concerns and resolve query accordingly and give the best solution, and should have good knowledge about products.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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