Subject: Tech Support Candidate - Niki Kumari
From: Niki Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Aug 2021 05:57:05 -0400

| | Tech Support Test

Name | Niki Kumari
E-mail | [email-masked]
Phone Number | (201306) 7351078779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Customer care executive | 8month | 23
Previous Employer 1 | Certybox Pvt | Education counselor | 1yr 2month | 18
Previous Employer 2 | Srpm technology | It support | Iyr 2month | 15

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problams can be solved simple by restarting device.this clears caches,and forces the device to re-load the program or web page you may having issue with ,rather than use something that may be partially wrong.
2,make sure the internet connection works,3, check if the website is down for everybody or just me,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1pair a Bluetooth accessory,
Use the setting app (all Bluetooth accessories)
Swipe down from the top of screen .and touch and hold Bluetooth,tap to pair then tap to mane of the device you want to pair with you device.and this is make sure Bluetooth device is on so your device connect.

What according to you makes you a good candidate for customer service or technical support job? | My attitude , passion and ability to listen.to deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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