Subject: Assigned to Group - Re: Help!
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 02 Aug 2021 08:39:37 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  Re: Help! Hi Victoria,

Thanks for the update.

ATT: @Les Mills International<mailto:[email-masked]>LMI support, can you please provide an update as to where this case is sitting? Our customer has been out of internet connection for 3 days and needs an urgent fix to their virtual system.

Please keep me copied into any communication with Victoria.

Thanks in advance.

​

Kind Regards,

Jasmine Bourchier | Business Partnership Manager for QLD and TAS

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Check out our 2021 calendar for all important quarterly dates HERE <https://www.lesmills.com.au/calendar/AUS-2021> <https://www.lesmills.com.au/calendar/AUS-2021>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Rosalie Jensen <[email-masked]>
Sent: Monday, 2 August 2021 2:36 PM
To: Jasmine Bourchier <[email-masked]>
Subject: Re: Help!

Hi Jasmine

Thanks for checking in.

I spoke to Greg on Friday and after acknowledging he had mis read the email and provided a response to Rosealie’s query in May (re accessing videos in the program) rather then my query re internet connection.

Greg confirmed he could not fix the challenge and has raised an IT ticket as below.

Victoria

From: Les Mills International <[email-masked]>
Date: 30 July 2021 at 4:48:51 pm AEST
To: [email-masked]
Subject: Ticket Received - Help -
Reply-To: Les Mills International <[email-masked]>

Dear Rosalie Jensen,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request shortly and will send you a personal response.

To view the status of the ticket or add comments, please visit
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4753

Thank you for your patience, in the mean-time, please find a link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>

Sincerely,
Les Mills International Support Team

4753:859387

Sent from my iPhone

On 2 Aug 2021, at 12:02 pm, Jasmine Bourchier <[email-masked]> wrote:

Hi Victoria/Rosalie,

Hope you enjoyed your weekend.

I wanted to see if your Les Mills Virtual system is now back up and running smoothly?

​

Kind Regards,

Jasmine Bourchier | Business Partnership Manager for QLD and TAS

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Check out our 2021 calendar for all important quarterly dates HERE <https://www.lesmills.com.au/calendar/AUS-2021> <https://www.lesmills.com.au/calendar/AUS-2021>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Jasmine Bourchier <[email-masked]>
Sent: Friday, 30 July 2021 1:08 PM
To: Rosalie Jensen <[email-masked]>
Subject: Re: Help!

Hi Victoria,

Yes, I did forward it though 40mins ago and copied you in ?

Should have an answer soon.

​

Kind Regards,

Jasmine Bourchier | Business Partnership Manager for QLD and TAS

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Check out our 2021 calendar for all important quarterly dates HERE <https://www.lesmills.com.au/calendar/AUS-2021> <https://www.lesmills.com.au/calendar/AUS-2021>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Rosalie Jensen <[email-masked]>
Sent: Friday, 30 July 2021 1:04 PM
To: Jasmine Bourchier <[email-masked]>
Subject: Re: Help!

Hi Jasmine

It’s Victoria at Raw fitness.

As discussed earlier could you please forward to IT.
The challenge I’m experiencing is that the iPad does not recognise the internet connection as per pics attached.
The next class is scheduled for 4.15 today.
The best number to reach me on is 0491382554

Sent from my iPhone

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4764