Subject: Daily performance summary for LiveSalesman team for Aug 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Aug 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 21 | 0 | 1 | 27
Waseem Ahemad . Khan | 0 | 3 | 24 | 0 | 0 | 27
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 9 | 4 | 26 | 0 | 2 | 41
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1
Mohammed Ali | 0 | 0 | 4 | 0 | 14 | 18
Abu Sufian | 0 | 7 | 28 | 0 | 0 | 35
Jok Kuol | 0 | 5 | 19 | 0 | 0 | 24
Sreelal.t CT | 0 | 1 | 33 | 0 | 0 | 34
Mohd Iqbal | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 4 | 4
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 25 | 156 | 1 | 22 | 213

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 35
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 3
Customer Services Total | | | 61
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
| | Product Complaints | 4
| | Returns and Free Trial | 2
Mattress Related Total | | | 7
No Answer | (blank) | (blank) | 2
No Answer Total | | | 5
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 2
| | Offers | 3
| | Payment Methods | 1
| | Store Availability | 13
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 3
| Product Related | (blank) | 11
| | Pricing | 5
| | Product Specification | 58
PreSales Total | | | 112
Grand Total | | | 185

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ankit Kumar | 19 | 1 | 0 | 0 | 0 | 0 | 20
Grand Total | 21 | 1 | 0 | 0 | 0 | 1 | 23

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 7 | 1 | 0 | 2 | 1 | 2 | 13
Ankit Kumar | 2 | 2 | 3 | 1 | 0 | 5 | 13
Sreelal.t CT | 0 | 3 | 2 | 0 | 1 | 0 | 6
Mohammed Ali | 0 | 0 | 0 | 4 | 1 | 0 | 5
Jok Kuol | 5 | 3 | 1 | 0 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 1 | 0 | 0 | 0 | 8
Mohammad Faizan | 1 | 2 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 12 | 7 | 7 | 3 | 7 | 58

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 12 | 2 | 0 | 0 | 0 | 2 | 16
Ankit Kumar | 3 | 4 | 0 | 0 | 0 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 8 | 0 | 0 | 0 | 3 | 29

Please feel free to reach out for any further clarifications.