Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 01 Aug 2021 08:43:02 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="auto">Thank you for your response. </div>
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<div>On Sat, 31 Jul, 2021, 11:54 pm Les Mills International, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Dhanush,</div>
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<span style='box-sizing:border-box;word-break:break-word;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>Thank you for reaching out to us today.</span><br style='box-sizing:border-box;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br style='box-sizing:border-box;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><span dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>You've come through to the support team for the LES MILLS Virtual App, so I've cc'd the LES MILLS On Demand support team (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) who are better placed to handle your enquiry.  In the mean time, feel free to check out the LES MILLS On Demand frequently asked questions page below:</span><br style='box-sizing:border-box;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br style='box-sizing:border-box;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><a href="https://lesmillsondemand.freshdesk.com/support/home" rel="noreferrer" style='box-sizing:border-box;background-color:rgb(255,255,255);color:rgb(44,92,197);word-break:break-word;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">https://lesmillsondemand.freshdesk.com/support/home</a><br style='box-sizing:border-box;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br style='box-sizing:border-box;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>I</span><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>’ll close this ticket now, as the LES MILLS On Demand team will be in touch shortly.</span><div><br style="box-sizing:border-box"></div>
<div><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>Kind regards,</span></div>
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<span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>Olesia</span><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br>Customer Services<br>Les Mills Virtual App</span>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4757" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4757</a>
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                          <blockquote>
                            On
                            Sun, 1 Aug at 12:50 AM
                            <span>,  Dhanush velan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
<h2>Submitted data</h2>
<div>The following data was submitted.</div>
<div><table>
<thead><tr>
<th>Field name</th>
<th>Submitted data</th>
</tr></thead>
<tbody>
<tr>
<th>Email address</th>
<td dir="ltr"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></td>
</tr>
<tr>
<th>your name</th>
<td dir="ltr">Dhanush velan</td>
</tr>
<tr>
<th>country</th>
<td>India</td>
</tr>
<tr>
<th>Text box</th>
<td>LMOD APP BUG</td>
</tr>
<tr>
<th>Question</th>
<td>I need technical support</td>
</tr>
<tr>
<th>Customer</th>
<td>Yes</td>
</tr>
<tr>
<th>Username</th>
<td><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></td>
</tr>
<tr>
<th>Phone</th>
<td>8445579999</td>
</tr>
<tr>
<th>Comments</th>
<td>When I download a video offline and I disconnect the wifi and I play it offline I am unable to scroll the video. Sometimes I take extra 10 sec break during the exercise. If I scroll 10 sec back the video restarts from the beginning every single time and it's so irritating. Please find a solution</td>
</tr>
<tr>
<th>utm_source</th>
<td></td>
</tr>
<tr>
<th>utm_campaign</th>
<td></td>
</tr>
<tr>
<th>utm_medium</th>
<td></td>
</tr>
<tr>
<th>utm_code</th>
<td></td>
</tr>
<tr>
<th>Last_Name</th>
<td></td>
</tr>
</tbody>
</table></div>
<div><img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYOJtlUQkb1rhXxvcQ1WBQoQlWEV3eYkOqwsO29y95YtgjZ0hOVEMkgew9g7PNP8MzpWits5BCMjsNx0CM9cPvncos0qCZLg-2Ffv-2BbBdF844PLIoLEpF-2Fw59HRNgSkO3FDFhp0AsTw1hFeMIAzBTxYZXfqjSdBRYcj4-2BJVz1Cfz1oA3mm-2FaakibkhSwXWp6l1Zz" alt="" width="1" height="1" style="height:1px!important;width:1px!important;border-width:0px!important;padding:0px!important"></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4757