Subject: Tech Support Candidate - Neeraj Upadhyay
From: Neeraj Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 1 Aug 2021 00:25:11 -0400

| | Tech Support Test

Name | Neeraj Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8882438616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxminagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pribson global | Technical support Engineer | NA | 30000
Previous Employer 1 | Opaldoor solution Pvt Ltd | Technical support Engineer | Jan 2019 | 25000
Previous Employer 2 | First serve it solution | Tele sales executive | Jan 2017 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. Check website is live or not
3. Clear history, cache and junk files.
4. Remove if vpn is connected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on your mobile phone Bluetooth.
2. Turn on your speaker Bluetooth.
3. Search the Bluetooth device on your mobile phone.
4. Pair both device if required.
5. Connect the speaker Bluetooth to phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Listen the quarry carefully.
2. Give always positive response with great.
3. Don't leave until problem is resolved.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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