Subject: Daily performance summary for LiveSalesman team for Jul 31st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 1 Aug 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 31st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Malek Hosan | 0 | 0 | 65 | 7 | 72
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Javed Aslam | 0 | 9 | 36 | 7 | 52
Hasan Nour | 1 | 13 | 45 | 0 | 59
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 4 | 0 | 0 | 4
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 28 | 9 | 37
RAMI KASSAM | 0 | 0 | 73 | 6 | 79
Seeta Kunwar | 0 | 0 | 0 | 0 | 0
Grand Total | 2 | 26 | 247 | 29 | 304

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 5
| | Delivery Status | 156
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 7
| | Delay collection | 1
| | Refund for Other reason | 1
| | Refunds after Return | 10
| | Return item not received | 1
| | Return Request Initiation | 8
Customer Services Total | | | 212
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer | No Answer | (blank) | 3
No Answer Total | | | 16
No Answer | No Answer | No Answer | 13
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 4
| | Promo Code | 1
| | Store Location | 1
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 9
| | Delivery Time | 2
| Product Related | (blank) | 1
| | Combo | 1
| | Product Specification | 33
PreSales Total | | | 56
Grand Total | | | 285

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 2 | 0 | 2 | 4
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 2 | 0 | 2 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 5 | 0 | 2 | 1 | 1 | 2 | 11
Saleh Ahmed | 4 | 10 | 2 | 7 | 2 | 7 | 32
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 3 | 4
Mohd Iqbal | 16 | 6 | 1 | 7 | 3 | 9 | 42
Malek Hosan | 15 | 6 | 6 | 1 | 1 | 1 | 30
RAMI KASSAM | 6 | 1 | 2 | 1 | 1 | 1 | 12
Yahkoob Erachat | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 47 | 24 | 13 | 17 | 8 | 24 | 133

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 5 | 0 | 0 | 3 | 0 | 4 | 12
Hasan Nour | 13 | 3 | 1 | 4 | 7 | 25 | 53
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 20 | 3 | 1 | 7 | 7 | 30 | 68

Please feel free to reach out for any further clarifications.