Subject: Daily performance summary for LiveSalesman team for Jul 31st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 1 Aug 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 31st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Malek Hosan | 0 | 3 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 21 | 0 | 2 | 28
Waseem Ahemad . Khan | 0 | 1 | 37 | 0 | 0 | 38
Ankit Kumar | 8 | 0 | 11 | 0 | 0 | 19
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 4 | 36 | 0 | 0 | 40
Jok Kuol | 0 | 5 | 13 | 0 | 1 | 19
Mohammad Faizan | 0 | 2 | 17 | 0 | 0 | 19
Sreelal.t CT | 0 | 1 | 31 | 0 | 0 | 32
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 18 | 18
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Seeta Kunwar | 5 | 0 | 0 | 0 | 0 | 5
Grand Total | 13 | 21 | 166 | 0 | 21 | 221

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 29
| | Missing items\parts | 2
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 9
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 65
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 10
No Answer | No Answer | No Answer | 8
PreSales | (blank) | (blank) | 12
| Other Enquiry | (blank) | 2
| | Promo Code | 1
| | Store Availability | 8
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 3
| | Delivery Time | 4
| Product Related | (blank) | 4
| | Pricing | 3
| | Product Specification | 76
PreSales Total | | | 116
Grand Total | | | 192

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 13 | 0 | 1 | 0 | 0 | 0 | 14
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Seeta Kunwar | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 20 | 0 | 1 | 0 | 0 | 0 | 21

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 6 | 0 | 0 | 2 | 1 | 2 | 11
Ankit Kumar | 0 | 3 | 1 | 1 | 0 | 6 | 11
Sreelal.t CT | 3 | 4 | 1 | 0 | 1 | 0 | 9
Mohammed Ali | 0 | 1 | 1 | 4 | 0 | 0 | 6
Jok Kuol | 7 | 1 | 0 | 0 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 0 | 0 | 0 | 0 | 7
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 10 | 3 | 7 | 2 | 8 | 55

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 0 | 0 | 0 | 1 | 2 | 11
Ankit Kumar | 6 | 0 | 0 | 0 | 0 | 1 | 7
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 0 | 0 | 0 | 5
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 2 | 0 | 0 | 1 | 4 | 26

Please feel free to reach out for any further clarifications.