Subject: Trainer Candidate - upasana khanikar upasana
From: upasana khanikar upasana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 20:29:29 -0400

| | Tech Support Test

Name | upasana khanikar upasana
E-mail | [email-masked]
Phone Number | (91) 8375967687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | unitesdhealth group | Assistant Manager | 10march 2021 | 55000
Previous Employer 1 | ienergizer | team leader | 2017- 2018 | 48000
Previous Employer 2 | metlife | Senior Analyst | 2014-2016 | 22000

If Selected, how much time do you need to join? | immediate
Please briefly describe your work experience specifically in training? | handling team, process migration
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | team member not able to understand the process
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customers are those who satisfied with our service and happy with us. Great customers are those who are loyal to us and trustworthy. They dont compromise with our services or product
What according to you makes you a good candidate for this position? | Team management, client management, proficiency in process six sigma black belt
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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