Subject: Tech Support Candidate - Abhishek Gahlot
From: Abhishek Gahlot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 11:36:11 -0400

| | Tech Support Test

Name | Abhishek Gahlot
E-mail | [email-masked]
Phone Number | (91) 9999882080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka sector 16 B
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | On Demand Agility software private limited company | Desktop support Engineer | 31 March | 27641
Previous Employer 1 | NitXpress | Desktop Support | September 2019 | 22000
Previous Employer 2 | Aegis Private limited | Team Leader | October 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We follow below steps:
1
Check if the website is down for everybody or just me.
2
Check Network Connection by 3 different ways.
2.1
Go to CMD and ping 127.0.0.1 Ip.
2.2
Go to Browser and test Network Speed.
2.3
If above both are properly working then remove temporary files and restart my device. Many basic problem can be solve by restarting our device.

These are the steps by which we resolve our issue and open that specific website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I turn on Bluetooth of both device.
Then check my Speaker Bluetooth is discoverable or not
Select speaker name in my Mobile device.
Pair both device.

These are the steps by which we do connection process.

What according to you makes you a good candidate for customer service or technical support job?

As per my experience I handle 500 employees over Switzerland, Singapore, Zurich,US & India. I mention my tasks in my profile which I do in my previous company. My previous company environment is very entertaining and motivational. I left that company because my Late Grandmother was not feeling well in January and she need someone who can help her. I request night shift in my company but they connect me to switzerland IT head then US IT head but never understand my position I work 18 hrs a day since March 23 because we are 2 members in our Gurgaon office and every employee need assistance while they work from home. I do hard work and stable whole company by providing day night assistance but when I need favor company won't understand my position that's why I left my previous company.
I assure you if you give me opportunity I showcase my talent as well as my negotiation skills by which I make profit in my previous company by taking with different kind of vendors and providing cost effecient quotes.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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