Subject: Tech Support Candidate - Ashish Kumar Singh
From: Ashish Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 10:08:43 -0400

| | Tech Support Test

Name | Ashish Kumar Singh
E-mail | [email-masked]
Phone Number | (85879) 42275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhajanpura
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Publicis Sapient | Associate IT | | 37,000
Previous Employer 1 | Progressive Infovission Pvt. Lt. | Desktop Support Engineer | 28 Nov 2017 | 16,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, we should make sure that our Interne connection is working or not.

We can clear the cache or refresh browser page

We can open this site in another browser to check it is working or not.

We will search site in google search option as well

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on your Bluetooth speaker

2. Open your mobile, Turn on your Bluetooth option and search Bluetooth speaker

3. Select your Bluetooth speaker  from Bluetooth search list and make connection between both.

What according to you makes you a good candidate for customer service or technical support job?

It's all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

and most important Customer is our God you have to listen his issue and resolve in SLA time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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