Subject: Tech Support Candidate - Ankesh Singh
From: Ankesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 09:35:38 -0400

| | Tech Support Test

Name | Ankesh Singh
E-mail | [email-masked]
Phone Number | (91) 7905315845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 135
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Biz2credit | System Administrator | Working | 24000
Previous Employer 1 | Jetking Varanasi | IT Support Engineer | 30th November 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step:-1- Check the internet connecting by doing ping to another website.
Step:-2- Check the website down or up by ping command.
Step:-3- Once restart your device.
Step:-4- Clear Cache of web browser.
Step:-5-Try with another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings in phone and select Bluetooth settings, scroll down the other devices option,make sure phone in discoverable mode  under other devices select the bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | A candidate with good technical knowledge and able to troubleshoot the problems and have experience of end user support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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