Subject: Tech Support Candidate - Adarsh Gaur
From: Adarsh Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 07:08:46 -0400

| | Tech Support Test

Name | Adarsh Gaur
E-mail | [email-masked]
Phone Number | (+91) 8433170115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghazipur, delhi, 110096
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akc data systems pvt ltd | Sr Tech Engineer | Presently working | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i'll check my internet connection if it is connected to the internet, then i will check my browser settings whether the website is blocked or not. And if all ok then i will open this with the new browser on my computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps :
1. Switch ON the Mobile Bluetooth.
2. Switch on the Speaker.
3. Scan the bluetooth devices in Mobile Phone.
4. After getting the name of Bluetooth speaker in the list, selct it and get your mobile paired with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Listen the query of the user .
Be clear about the user's problem .
Suggest him/her the most suitable and easy solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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