Subject: Tech Support Candidate - Tanya Singh
From: Tanya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 23:56:40 -0400

| | Tech Support Test

Name | Tanya Singh
E-mail | [email-masked]
Phone Number | (91) 8090928723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | | 20000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* Make sure the Internet connection is working.
* Check if the website is down, if yes is it down for everyone or just me.
* Clear cookies and cache and try opening the website again.
*Try opening the website on other browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Open the settings application.
* Navigate to connected devices, and turn on Bluetooth toggle switch, if it is not enabled.
* Select Bluetooth device in pairing mode.
* Tap on the speaker name and pair.

What according to you makes you a good candidate for customer service or technical support job?

* I have 3 years of client dealing experience.
* I have worked in Incident Management for 3 years, while troubleshooting issues in ServiceNow.
* I have ServiceNow testing and Scheduling experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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