Subject: Daily performance summary for LiveSalesman team for Jul 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 09:05:06 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 30 | 4 | 34
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 16 | 0 | 2 | 18
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 3 | 19 | 4 | 26
Mohd Iqbal | 0 | 0 | 14 | 4 | 18
Yahkoob Erachat | 0 | 0 | 14 | 2 | 16
Grand Total | 0 | 19 | 77 | 16 | 112

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 2
| | Delivery Status | 23
| | Missing items\parts | 2
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 3
Customer Services Total | | | 53
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Payment Methods | 2
| | Promo Code | 2
| | Store Location | 5
| Policy Related | Delivery Cost | 4
| | Delivery Time | 3
| Product Related | Product Specification | 23
PreSales Total | | | 39
Grand Total | | | 95

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 1 | 0 | 2 | 4
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 1 | 2
Grand Total | 0 | 1 | 1 | 1 | 0 | 3 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 2 | 1 | 1 | 1 | 2 | 7
Saleh Ahmed | 10 | 5 | 2 | 5 | 2 | 6 | 30
RAMI KASSAM | 3 | 3 | 3 | 1 | 3 | 2 | 15
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 9 | 10
Mohd Iqbal | 10 | 4 | 4 | 3 | 3 | 9 | 33
Malek Hosan | 17 | 4 | 6 | 0 | 1 | 1 | 29
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 18 | 16 | 10 | 10 | 30 | 126

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 4 | 3 | 2 | 3 | 2 | 16 | 30
Hasan Nour | 9 | 1 | 0 | 2 | 8 | 17 | 37
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohd Iqbal | 3 | 0 | 0 | 0 | 0 | 0 | 3
Saleh Ahmed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 20 | 4 | 2 | 5 | 11 | 33 | 75

Please feel free to reach out for any further clarifications.