Subject: Daily performance summary for LiveSalesman team for Jul 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Jul 2021 09:01:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 19 | 0 | 5 | 26
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 3 | 4 | 30 | 0 | 6 | 43
Amir Aziz | 4 | 0 | 0 | 9 | 0 | 13
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 6 | 39 | 0 | 2 | 47
Mohammad Faizan | 0 | 4 | 36 | 0 | 1 | 41
Waseem Ahemad . Khan | 0 | 0 | 13 | 0 | 7 | 20
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 16 | 137 | 9 | 21 | 190

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delivery Status | 14
| | Partial Delivery | 2
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 5
| | Return Request Initiation | 2
Customer Services Total | | | 44
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 1
| | Payment Methods | 3
| | Store Availability | 15
| | Store Location | 5
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 7
| Product Related | (blank) | 3
| | Pricing | 2
| | Product Specification | 84
PreSales Total | | | 123
Grand Total | | | 173

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 12 | 8 | 14 | 1 | 0 | 1 | 36
Hasan Nour | 6 | 8 | 0 | 0 | 0 | 0 | 14
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 20 | 16 | 14 | 1 | 0 | 1 | 52

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 5 | 2 | 0 | 2 | 0 | 3 | 12
Mohammed Ali | 1 | 0 | 2 | 3 | 0 | 1 | 7
Ankit Kumar | 5 | 3 | 1 | 0 | 0 | 8 | 17
Sreelal.t CT | 4 | 6 | 1 | 0 | 1 | 1 | 13
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohammad Faizan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 21 | 13 | 4 | 5 | 1 | 13 | 57

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 8 | 0 | 1 | 0 | 0 | 3 | 12
Mohammed Ali | 1 | 0 | 0 | 0 | 1 | 1 | 3
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 1 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 0 | 1 | 0 | 1 | 5 | 23

Please feel free to reach out for any further clarifications.