Subject: Tech Support Candidate - Vishakha Kapoor
From: Vishakha Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 15:14:30 -0400

| | Tech Support Test

Name | Vishakha Kapoor
E-mail | [email-masked]
Phone Number | (91) 7355571157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi ncr
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Product Support Engineer | Working | Apprx 27 k
Previous Employer 1 | Tcs | Process Associate | Nov 2020 | Apprx 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to close down the browser and try logging the website again. If still the issue comes will inform it first to the manager and also tl also.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | One needs to open the bluetooth on the mobile and will need to search the speaker bluetooth and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Patience, Listening skills etc
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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