Subject: Tech Support Candidate - ATUL KUMAR
From: ATUL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 14:07:06 -0400

| | Tech Support Test

Name | ATUL KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9560820904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GREATER NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gaursons | It-executive | Current | 22500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I have to take following steps
. Check the internet issue or not
. Check weather the lan ip setting is ok or not
. Check the connection from both side
. Check the static ip

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open the Bluetooth of your phone in your setting.
Now press the Bluetooth button in your speaker.
Search the name in your phone.
Connect it with

What according to you makes you a good candidate for customer service or technical support job? | I have patience and problem solving
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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