Subject: Tech Support Candidate - Aniket Kumar
From: Aniket Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 09:02:13 -0400

| | Tech Support Test

Name | Aniket Kumar
E-mail | [email-masked]
Phone Number | (+91) 9557575367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra Finance | L2 support Executive | Ongoing | 30,580
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At First i'll check my internet connection if that is working i'll will remove the cache and other temp file from browser and check the website not blocked by proxy setting or host enteries. After that If the website still show the error i'll reset my browser and also check the same website in other browser to see if the problem is with the browser or not. If it is with the browser i'll reinstall the same or reset it.
In the next step if website still not working i'll ping the website address, if that website ping an unknown or non functional IP address i'll update the same in host so that it get connected to the funtional IP address.
If still the website not working i'll reset or flush my DNS.
In major cases website should work now.
If its not working still i'll reset network setting of windows and find the root cause of the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker.
Enable bluetooth on phone
Scan for nearby device in phone's bluetooth.
Pair with the device.
Phone is now connected with the speaker

What according to you makes you a good candidate for customer service or technical support job?

I like to help people and solve their queries specifically when they are from IT field. In my current job I also proposed some solution to the problems which are dead end previously. I am very adaptive to the new atmosphere, I learn things very fast. Also i think i have exact same hands on experience which needed for the profile.
In my current job even people from the IT field take help from me when they found an issue which they can't resolve.
I worked on many project make and created windows ISo with preinstalled software's and make the reinstallation half hour task in mahindra finance.
I think i am the best suited candidate for the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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