Subject: Tech Support Candidate - Dharam SIngh
From: Dharam SIngh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 07:06:13 -0400

| | Tech Support Test

Name | Dharam SIngh
E-mail | [email-masked]
Phone Number | (+91) 9354653080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Techncial Associate | NONE | 27000
Previous Employer 1 | Inter Star technology Pvt. ltd | Sr. Technical support executive | 22nd March 2020 | 34000
Previous Employer 2 | TLC worldwide services pvt ltd | Sr. Solution engineer | 07 Sept. 2019 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If its WINDOWS computer then :-

look at the bottom right corner where you can find the icone for INTERNET connection click on and

make sure your Internet is working if its Wi-fi you will your WIFI name there stating connected if its not there then

check weather the LAN ethernet cable is connected with the system or not.

Once Internet is connected with system then t/s the web browser e.g. Chrome browser t/s steps are given bellow :-

Go into Setting of the Web browser.
Look at the left side there is one option RESET AND CLEAN-UP , Click on it.
At the top middle side there is option RESET click onit
One window willbe appearing on the screen on then click on RESET SETTINGS and wait to get the process complete.
then close the web browser and reopen the website sure it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth feature is must for both device then.

1. we have to make sure bluetooth is ON in both device.

2. Press and hold the icon of bluetooth in phone and wait for the list of available near by devices.

3. if its not there then, search for the device and then is few seconds you will be able to see the your BT SPEAKER's name in your phone click on the name you might get option for PAIR if its 1st then click on PAIR and enjoy your music.

What according to you makes you a good candidate for customer service or technical support job?

Love to help people who is not tech. savvy because I have a enough amount of Endurance which is actully required while helping then over the call or via chat.

I use simple language which is helpful.

I engage the customer by doing the correct probing so customer feel that this person is really concerned  about my issue.

after that, I ask thier profession or likes and on the basses of there answer i start healthy coversation.

I love to make my customer happy by end of the call.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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