Subject: Tech Support Candidate - Mohd Arif Mahajan Mohd
From: Mohd Arif Mahajan Mohd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 04:33:15 -0400

| | Tech Support Test

Name | Mohd Arif Mahajan Mohd
E-mail | [email-masked]
Phone Number | (70060) 83817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BCITS Pvt Ltd | Project Coordinator | 30 September 2020 |
Previous Employer 1 | CSC e-governance India Pvt Ltd | Executive | 31 July 2016 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the system
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2. Make sure the internet works
Open your browser. In the address bar at the top, type ingoogle.com , then push Enter or Return.
If searching doesn't work, then there is reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3. Check if the website is down for everyone or just me.
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me
On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Look at the result from the site, to determine if the site is down.
Site Down
If the result says that "It's not just you!", that means the site is down for everyone.
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I love dealing with customers. I really enjoy the interaction with people and find no problem answering even the most trivial questions. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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