Subject: Tech Support Candidate - Devendra Singh
From: Devendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 04:15:01 -0400

| | Tech Support Test

Name | Devendra Singh
E-mail | [email-masked]
Phone Number | (+91) 9927520596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jangpura extension New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Balaji Teleserve Private Limited | Technical support specialist | 30/07/2021 | 16000
Previous Employer 1 | Finheal Finserve Private limited | Loan Executive | 01/09/2018 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We’ll look at these tips:

Use a website down checker
Use a ping checker
Run step-by-step diagnostics
Conduct a Traceroute
Use network and website monitoring software
And secondary
If you try to open your website on the browser and see “the site cannot reach error” This can happen due to changing in the network settings or if your website is not resolving to any IP.

You can fix it by removing DNS cache. Also, you can use google public DNS. If the still issue persists you can contact your host to provide you support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

How do you connect a Bluetooth headset?
Bluetooth depends on both hardware and software to work properly. If your devices can’t speak a common Bluetooth language, they would be failing to connect.

1: Check the Bluetooth backwards whether compatible to your devices.

2: Be cautions of ‘Bluetooth Smart’, as its works different and won’t recognize older devices than Classic Bluetooth (For Example: Old Sony Ericsson Phone Sporting Bluetooth 3.0).

3: Some of the personal health gadgets like fitness brands or heart-rate monitors, they only pair with your smartphone or tablet, so do not connect them with your other devices like your mouse or keyboard.

How to pair Bluetooth headset with your device?

1: Charge Bluetooth headset

Some of the headsets do not have sophisticated battery lever sensors. However, as the battery level runs low, start with a full charge on both devices is very necessary. To ensure your pairing process won’t be interrupted by a low battery.

2: Put your headset and device in ‘Pairing Mode’

Firstly, go into your phone’s settings and tap on Bluetooth, then depress the button and put your Bluetooth headset in live status.

3: Be sure of two devices are close enough.

For successful connect, the devices need to be close to your Bluetooth headset. Keep the devices within 5 feetof one another would be perfect.

4: Provide a PIN code

Typically, when your phone finds the headset, it may ask for a PIN, just enter the code when needed, and then click ‘Pair’

Done! We hope this guide has helped you with your Bluetooth headset pairing. If you have any questions or new ideas, just comment below!

More: Do you really know how to pair your Bluetooth Headset?

To connect a bluetooth headset firstly you need to follow these simple steps:

1) Click bluetooth app in your mobile device.

2) Turn Bluetooth on.

3) Touch Bluetooth to scan for available Bluetooth devices, put your headset close to your phone and make sure your device is in pairing mode and Provide a PIN code, if asked.

4) Touch The Bluetooth Device to select It. Thats it. It should work.

If your mobile is not connected to the bluetooth, you need to reset the device and should seen that device as paired.

So the headset and phone are now paired, by placing the device on your ear in a comfortable position, you will now be able to make and receive phone calls and you can listen to music without touching your phone.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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