Subject: Trainer Candidate - Meenu Jaggi
From: Meenu Jaggi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 01:38:32 -0400

| | Tech Support Test

Name | Meenu Jaggi
E-mail | [email-masked]
Phone Number | (91) 9873300533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JD | Manager | NA | 57000
Previous Employer 1 | Indiamart | Manager | NA | 51000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Have been in customer service role for almost more than 10 years which includes giving inter departments training as well
Currently am taking care of departments quality / Training / Audits / Customer voice

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While giving training to your peers or to subordinates whose working experience in same company is more than yours . Subordinates feel they are already working in same company and process and knows much more than what a trainer will share

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good service means giving a solution to what is being asked only .
Great customer service means being empathetic and also sharing and providing the nest possible solution to customer , as per his needs and requirement

What according to you makes you a good candidate for this position? | experience in customer service  , passion of teaching / leading a team . Also I am always Keen to learn new things .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |