Subject: Daily performance summary for LiveSalesman team for Jul 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 43 | 12 | 55
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 33 | 3 | 36
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 25 | 3 | 0 | 28
Hasan Nour | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 0 | 0 | 1
RAMI KASSAM | 0 | 0 | 60 | 5 | 65
Saleh Ahmed | 0 | 0 | 21 | 0 | 21
Yahkoob Erachat | 0 | 0 | 19 | 2 | 21
Grand Total | 1 | 26 | 179 | 22 | 228

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 4
| | Delivery Status | 108
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 4
| | Refunds after Return | 8
| | Return Request Initiation | 4
Customer Services Total | | | 159
Live Sales | Pre-Sale | Help placing new order | 3
Live Sales Total | | | 3
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 5
| | Promo Code | 1
| | Store Availability | 4
| | Store Location | 1
| | Using Shukran Points | 3
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 10
| | Return Policy | 1
| Product Related | Product Specification | 26
PreSales Total | | | 56
Grand Total | | | 221

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 2 | 1 | 0 | 2 | 5
Hasan Nour | 0 | 1 | 0 | 0 | 1 | 0 | 2
Grand Total | 0 | 1 | 2 | 1 | 1 | 2 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 3 | 0 | 1 | 1 | 2 | 7
Saleh Ahmed | 9 | 2 | 3 | 4 | 2 | 6 | 26
RAMI KASSAM | 4 | 5 | 0 | 3 | 1 | 2 | 15
Yahkoob Erachat | 6 | 2 | 4 | 1 | 5 | 7 | 25
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 3 | 7 | 10
Mohd Iqbal | 9 | 1 | 4 | 4 | 6 | 5 | 29
Malek Hosan | 17 | 6 | 1 | 0 | 1 | 1 | 26
Grand Total | 45 | 19 | 12 | 13 | 19 | 31 | 139

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 17 | 2 | 2 | 5 | 14 | 33 | 73
Mohd Iqbal | 0 | 0 | 1 | 0 | 1 | 0 | 2
Grand Total | 17 | 2 | 3 | 5 | 15 | 33 | 75

Please feel free to reach out for any further clarifications.