Subject: Daily performance summary for LiveSalesman team for Jul 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Jul 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mohammed Ali | 0 | 1 | 1 | 0 | 15 | 17
Waseem Ahemad . Khan | 0 | 0 | 6 | 0 | 0 | 6
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 5 | 18 | 0 | 3 | 26
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 4 | 3 | 21 | 0 | 4 | 32
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 5
Abu Sufian | 0 | 5 | 29 | 0 | 0 | 34
Mohammad Faizan | 0 | 4 | 23 | 0 | 0 | 27
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 16 | 0 | 0 | 19
Sreelal.t CT | 0 | 5 | 32 | 0 | 0 | 37
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 26 | 146 | 0 | 22 | 203

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 29
| | Missing items\parts | 2
| | Partial Delivery | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 78
No Answer | (blank) | (blank) | 4
| No Answer | No Answer | 4
No Answer Total | | | 8
PreSales | (blank) | (blank) | 16
| Other Enquiry | Offers | 2
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 8
| | Store Location | 1
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 6
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 1
| | Pricing | 2
| | Product Specification | 44
PreSales Total | | | 89
Grand Total | | | 175

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 12 | 10 | 9 | 1 | 0 | 1 | 33
Hasan Nour | 11 | 4 | 0 | 0 | 0 | 0 | 15
Grand Total | 23 | 14 | 9 | 1 | 0 | 1 | 48

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 1 | 2 | 2 | 1 | 0 | 3 | 9
Mohammed Ali | 1 | 1 | 1 | 3 | 0 | 1 | 7
Ankit Kumar | 6 | 2 | 1 | 0 | 0 | 7 | 16
Sreelal.t CT | 9 | 3 | 0 | 0 | 1 | 1 | 14
Jok Kuol | 4 | 1 | 1 | 1 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 9 | 5 | 5 | 1 | 12 | 58

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 0 | 0 | 1 | 0 | 2 | 8
Mohammed Ali | 7 | 0 | 1 | 0 | 0 | 2 | 10
Sreelal.t CT | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 16 | 0 | 1 | 1 | 0 | 4 | 22

Please feel free to reach out for any further clarifications.