Subject: New Reply Received - Re: Help!
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 30 Jul 2021 02:25:31 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: Help!  Ticket comment <div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
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Thanks Victoria.</div>
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Hi Greg,</div>
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Can you please assist Victoria at your earliest convenience?</div>
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Thank you</div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| Business Partnership Manager for QLD and TAS</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_Object" id="x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_Object" id="x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_Object" id="x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_Object" id="x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_Object" id="x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Rosalie Jensen &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, 30 July 2021 12:14 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Help!
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<div dir="auto">Hi Jasmine 
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<div>It’s Victoria at Raw fitness.</div>
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<div>As discussed earlier could you please forward to IT.</div>
<div>The challenge I’m experiencing is that the iPad does not recognise the internet connection as per pics attached. </div>
<div>The next class is scheduled for 4.15 today. </div>
<div>The best number to reach me on is 0491382554</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTg5ODk2NzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.__9CdwtbDYfyuswYewlBY2EcQ_3NPbUDb5RfvTj-5p4"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTg5ODk2NzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.sH_k4YVeq1s7cDDaf_zKxq0KKF0L-AdvPsrcFv6FqMA"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote>On 21 May 2021, at 2:20 pm, Jasmine Bourchier &lt;[email-masked]&gt; wrote:<br>
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Hi Rosalie,</div>
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I hopwe you are well.</div>
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How did the launch go?</div>
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I hope it is all running smoothly and you are starting to get some good attendance
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_x_Object" id="x_x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a></span></span></span></span></span>
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 your comprehensive guide to reopening </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">from</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">our
 online Re-Set Hub</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">-</span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size: 10.5pt; font-family: "Segoe UI", "Segoe UI_MSFontService", sans-serif, serif, EmojiFont; text-decoration-line: underline; font-kerning: none; color: blue; font-variant-ligatures: none !important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/clubs/reset-your-club">click
 here</a></span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">to
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, 7 May 2021 8:39 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: Help!</font>
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<div>Hi Jasmine,</div>
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<div dir="ltr">Thank you for raising a support ticket</div>
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<div dir="ltr">@ Hi Rosalie,</div>
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<div dir="ltr">I think Jasmine has already provided you an overview of how to find classes on the Virtual App.</div>
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<div dir="ltr">If you still have further queries do let us know. We would be happy to help.</div>
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<div dir="ltr">Best Regads,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4513" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4513</a>
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<blockquote class="x_x_freshdesk_quote">On Fri, 7 May at 7:55 PM <span class="x_x_separator">
, Jasmine &lt;[email-masked]&gt; wrote:
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Hi Rosalie,</div>
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Without seeing your iPad it makes it difficult to interpret if the display is not in line with how it should be presented.</div>
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The stick figures within each circle represent the genres. E.g. within the barbell stick figure (strength) you will find various BODYPUMP releases and durations. If there are too many options to scroll through, simply refine the search through the intensity
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<span style="font-size:10pt"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work-" target="_blank" id="LPlnk" rel="noreferrer" style="margin: 0px; font-size: 14.6667px; background-color: rgb(255, 255, 255)">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work-</a></span>
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<a target="_blank" id="LPUrlAnchor760328" href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work-" rel="noreferrer" style="text-decoration:none">How does on demand work? : Les Mills International</a>
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Once an on demand slot has been scheduled a member can scroll to the classes screen and select a class to play. Note: you can also play an on demand class in admin mode by unlocking the padlock at the top right hand corner. Within the classes sc...</div>
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lesmillsvirtualapp.freshdesk.com</div>
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<span style="font-size:10pt">I am off on club visits next week in QLD and will not be able to answer my calls and emails promptly. </span>
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<span style="font-size:10pt">I have copied Les Mills International Support Desk and Greg our AV support specialist as they may be able to help further in my absence.</span>
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Please keep me copied into any communication so I can help ensure we get to the bottom of your challenge. </div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a></span></span></span></span></span>
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<b style='color: windowtext; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit'><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">Grab
 your comprehensive guide to reopening </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">from</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">our
 online Re-Set Hub</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">-</span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size: 10.5pt; font-family: "Segoe UI", "Segoe UI_MSFontService", sans-serif, serif, EmojiFont; text-decoration-line: underline; font-kerning: none; color: blue; font-variant-ligatures: none !important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/clubs/reset-your-club">click
 here</a></span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">to
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Rosalie Jensen &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, 7 May 2021 12:14 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Help!</font>
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<div dir="ltr">Hi Jasmine,
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<div>Not sure what is wrong with the phones.  More to the point, I can't find the classes I am looking for easily.  There are all these different genres like cardio etc, but I just want to find the last 8 versions of Body Pump, Body Combat etc.</div>
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<div>The headings are all over the place and what is underneath each heading seems to have no system to it,  if that makes sense.  </div>
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<div dir="ltr" class="x_x_x_gmail_attr">On Fri, May 7, 2021 at 11:53 AM Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="x_x_x_gmail_quote" style="margin:0px 0px 0px 0.8ex; border-left-width:1px; border-left-style:solid; border-left-color:rgb(204,204,204); padding-left:1ex">
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Hi Rosalie,</div>
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Happy Friday <span id="x_x_x_gmail-m_-4804232056222675202&#128578;">&#128578;</span> </div>
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I have tried giving you a call however the reception was not connecting the call.</div>
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Feel free to give me a call back when you can if you need more help with your query about the iPad.</div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
</span></b>
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<div style="margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, 6 May 2021 4:56 PM<br>
<b>To:</b> Rosalie Jensen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Help!</font>
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<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi Rosalie,</div>
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In interpreting your query, I thought I would put two answers below with instructions to follow.</div>
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1) When you say "keeps going back to the start menu" are you referring to when in the ON DEMAND tab of the iPad and you are scrolling through the different genres of exercises/ duration and intensity to pick a class, it keeps reverting back to the CLASSES tab?
 Then you need to start your search again?</div>
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<span dir="ltr" style="margin: 0px; font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">If this is the case, there's an option to change the default tab or hide the Timetable tab completely.
  This is found under App Settings &gt; Device Setting &gt; Navigation tabs.  From here, drag the 3 small lines to the right of the Classes tab to above the Timetable tab, and let go.  This will change the default tab to the Classes tab.  </span>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt">​</span><br>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt">To disable the Timetable tab completely (if you're using the App purely in On-Demand mode), toggle the Timetable tab from green to grey.  Once this is done, only the Classes tab will display.
  Here's an article in our FAQ's with a screenshot.</span> </div>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000129422-how-do-i-disable-or-change-the-default-order-of-the-classes-or-timetable-tabs-" rel="noreferrer" target="_blank" style="margin:0px"><span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000129422-how-do-i-disable-or-change-the-default-order-of-the-classes-or-timetable-tabs-</span></a><br>
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<div><span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt">2) If you are wanting to know how the ON DEMAND function works, please refer to the following FAQ. Within this, there is a youtube video with a demonstration as well.</span></div>
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<div><span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work-" id="x_x_x_gmail-m_-4804232056222675202LPlnk" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work-</a><br>
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<div id="x_x_x_gmail-m_-4804232056222675202LPTitle579999" style='font-size:21px; font-weight:300; margin-right:8px; font-family:wf_segoe-ui_light,"Segoe UI Light","Segoe WP Light","Segoe UI","Segoe WP",Tahoma,Arial,sans-serif; margin-bottom:12px'>
<a id="x_x_x_gmail-m_-4804232056222675202LPUrlAnchor579999" href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084224-how-does-on-demand-work-" target="_blank" rel="noreferrer" style="text-decoration:none">How does on demand work?
 : Les Mills International</a> </div>
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Once an on demand slot has been scheduled a member can scroll to the classes screen and select a class to play. Note: you can also play an on demand class in admin mode by unlocking the padlock at the top right hand corner. Within the classes sc...</div>
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<a href="http://lesmillsvirtualapp.freshdesk.com" target="_blank" rel="noreferrer">lesmillsvirtualapp.freshdesk.com</a>
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<div><span style="font-family:Arial,Helvetica,sans-serif; font-size:11pt">I will give you a call tomorrow morning to see how you go with the above tips and if they are in line with what you need.</span></div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span id="x_x_x_gmail-m_-4804232056222675202x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span id="x_x_x_gmail-m_-4804232056222675202x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" rel="noreferrer" title="[email-masked]" id="x_x_x_gmail-m_-4804232056222675202LPNoLP" target="_blank" style="color: rgb(0, 90, 149)"><span id="x_x_x_gmail-m_-4804232056222675202x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span id="x_x_x_gmail-m_-4804232056222675202x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span id="x_x_x_gmail-m_-4804232056222675202x_x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span id="x_x_x_gmail-m_-4804232056222675202x_x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span id="x_x_x_gmail-m_-4804232056222675202x_x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" rel="noreferrer" id="x_x_x_gmail-m_-4804232056222675202LPNoLP" title="http://www.lesmills.com.au/
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 your comprehensive guide to reopening </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-variant-ligatures:none'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">from</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-variant-ligatures:none'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">our
 online Re-Set Hub</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-variant-ligatures:none'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-variant-ligatures:none'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">-</span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size: 10.5pt; font-family: "Segoe UI", "Segoe UI_MSFontService", sans-serif, serif, EmojiFont; text-decoration-line: underline; font-variant-ligatures: none; color: blue'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"><a href="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer" title="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank">click
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, 6 May 2021 1:54 PM<br>
<b>To:</b> Rosalie Jensen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Help!</font>
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Hi Rosalie,</div>
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<div style="margin-top:0px; margin-bottom:0px">Thanks for reaching out.</div>
<div style="margin-top:0px; margin-bottom:0px">
<br>
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<div style="margin-top:0px; margin-bottom:0px">How does 3:30 pm this afternoon sound or tomorrow morning at 11 am?</div>
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<span style="font-size:10pt">​</span><span style="font-size:8pt"><br>
</span>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
</span></b>
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<div style="margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span id="x_x_x_gmail-m_-4804232056222675202x_x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span id="x_x_x_gmail-m_-4804232056222675202x_x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" rel="noreferrer" title="[email-masked]" id="x_x_x_gmail-m_-4804232056222675202LPNoLP" target="_blank" style="color: rgb(0, 90, 149)"><span id="x_x_x_gmail-m_-4804232056222675202x_x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span id="x_x_x_gmail-m_-4804232056222675202x_x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
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<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span id="x_x_x_gmail-m_-4804232056222675202x_x_x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span id="x_x_x_gmail-m_-4804232056222675202x_x_x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span id="x_x_x_gmail-m_-4804232056222675202x_x_x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" rel="noreferrer" id="x_x_x_gmail-m_-4804232056222675202LPNoLP" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" target="_blank" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a></span></span></span></span></span>
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 your comprehensive guide to reopening </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-variant-ligatures:none'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">from</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-variant-ligatures:none'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">our
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<font color="#000000" style="font-size: 11pt"><b>From:</b> Rosalie Jensen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, 6 May 2021 12:02 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Help!</font>
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<div dir="ltr">Hi,
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<div>I need help navigating the ipad for the classes. It's a bit confusing, especially the categories, and keeps going back to the start menu.  Are you free for a quick call this afternoon or tomorrow afternoon?</div>
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<div>Regards,</div>
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<div>Rosalie</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4513