Subject: RE: Replacement products not released
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 29 Jul 2021 07:43:23 +0000

Thank you Ashish!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Ashish Dabral <[email-masked]>
Sent: 29. juli 2021 09:33
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Subject: Re: Replacement products not released

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Sure, 3 days is fine. I will update the team.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 29, 2021 12:58:49 PM
Subject: RE: Replacement products not released

Hi Ashish,

Okay, I think we should change that to 3 days and if no action from CS after 3 further days, then you escalate to me. Do you think that’s fine?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7Cb482d98120be457ecabc08d952632e88%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637631408012014841%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eQHnQWlOiSrsReuv9p5OavuwZPluV0JUvEkgoiiNEHU%3D&reserved=0>

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From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 29. juli 2021 09:18
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Replacement products not released

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

We only notify CS when it takes longer than 1 week.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 29, 2021 12:22:15 PM
Subject: RE: Replacement products not released

Hi Ashish,

Okay no problem. Do we still have to actively notify CS that the product is received or is it just done on tickets, where it takes longer?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7Cb482d98120be457ecabc08d952632e88%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637631408012214721%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1eI4VZJ7Tq03Cs0YVDunlHjb3QSzyjso7hBhveIdygk%3D&reserved=0>

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From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 29. juli 2021 08:49
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Replacement products not released

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

CS reply after the agents esclated those tickets.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 29, 2021 11:58:39 AM
Subject: RE: Replacement products not released

Hi Ashish,

All others than India were released yesterday. Were the agents maybe not checking the side conversation?

India will update asap.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7Cb482d98120be457ecabc08d952632e88%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637631408012254693%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=geyYxzzBYbyxVoMAZOGhPC%2BVBH5ZuxMTXhTZIPh35BE%3D&reserved=0>

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From: Heta Nyrhinen (HNYR)
Sent: 29. juli 2021 08:11
To: 'Ashish Dabral' <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Replacement products not released

Hi Ashish,

I will check these with CS.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 28. juli 2021 17:11
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Replacement products not released

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

In those cases replacement products not being released by CS.

TICKET#
COUNTRY
DATE FAULTY RECEIVED AT WAREHOUSE
160358
India
15-Jul-21
156823
Germany
15-Jul-21
151797
Germany
13-Jul-21
160157
USA
20-Jul-21
159847
Germany
16-Jul-21
158742
USA
20-Jul-21
154344
Germany
09-Jul-21
139730
India
19-Jul-21

Regards,
Ashish Dabral