Subject: Re: Replacement products not released
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 29 Jul 2021 00:18:11 -0700 (MST)

Hello Heta, 

We only notify CS when it takes longer than 1 week. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, July 29, 2021 12:22:15 PM 
Subject: RE: Replacement products not released 

Hi Ashish, 

Okay no problem. Do we still have to actively notify CS that the product is received or is it just done on tickets, where it takes longer? 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: Ashish Dabral <[email-masked]> 
Sent: 29. juli 2021 08:49 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Pritish Nandi <[email-masked]> 
Subject: Re: Replacement products not released 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

CS reply after the agents esclated those tickets. 

Regards, 
Ashish Dabral 

From: "hnyr" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 29, 2021 11:58:39 AM 
Subject: RE: Replacement products not released 

Hi Ashish, 

All others than India were released yesterday. Were the agents maybe not checking the side conversation? 

India will update asap. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C2efbb1e8c34746c4c9a008d9525cf8bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637631381351605918%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9J9yAUF8YdSjVa3VaFXs28g2cJxQV8POTgh2OvYouH0%3D&reserved=0 ] 

	

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From: Heta Nyrhinen (HNYR) 
Sent: 29. juli 2021 08:11 
To: 'Ashish Dabral' < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Replacement products not released 

Hi Ashish, 

I will check these with CS. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C2efbb1e8c34746c4c9a008d9525cf8bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637631381351635905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ASMN1hz0BioQoLUtsA%2F%2B2HMgZO1QA%2FcM4Xkel3AiU9g%3D&reserved=0 ] 

	

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From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 28. juli 2021 17:11 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Replacement products not released 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello Heta, 

In those cases replacement products not being released by CS. 

	

TICKET# 	

COUNTRY 	

DATE FAULTY RECEIVED AT WAREHOUSE 

160358 	

India 	

15-Jul-21 

156823 	

Germany 	

15-Jul-21 

151797 	

Germany 	

13-Jul-21 

160157 	

USA 	

20-Jul-21 

159847 	

Germany 	

16-Jul-21 

158742 	

USA 	

20-Jul-21 

154344 	

Germany 	

09-Jul-21 

139730 	

India 	

19-Jul-21 

Regards, 
Ashish Dabral