Subject: Re: Replacement products not released
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Wed, 28 Jul 2021 23:48:44 -0700 (MST)

Hi Heta, 

CS reply after the agents esclated those tickets. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, July 29, 2021 11:58:39 AM 
Subject: RE: Replacement products not released 

Hi Ashish, 

All others than India were released yesterday. Were the agents maybe not checking the side conversation? 

India will update asap. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: Heta Nyrhinen (HNYR) 
Sent: 29. juli 2021 08:11 
To: 'Ashish Dabral' <[email-masked]> 
Cc: Pritish Nandi <[email-masked]> 
Subject: RE: Replacement products not released 

Hi Ashish, 

I will check these with CS. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 28. juli 2021 17:11 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Replacement products not released 

		

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Hello Heta, 

In those cases replacement products not being released by CS. 

	

TICKET# 	

COUNTRY 	

DATE FAULTY RECEIVED AT WAREHOUSE 

160358 	

India 	

15-Jul-21 

156823 	

Germany 	

15-Jul-21 

151797 	

Germany 	

13-Jul-21 

160157 	

USA 	

20-Jul-21 

159847 	

Germany 	

16-Jul-21 

158742 	

USA 	

20-Jul-21 

154344 	

Germany 	

09-Jul-21 

139730 	

India 	

19-Jul-21 

Regards, 
Ashish Dabral