Subject: RE: Daily performance summary for LiveSalesman team for Jul 28th, 2021
From: Hasan Razakhan <[email-masked]>
To: HB report <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Yahia Taha <[email-masked]>, Faizal Maradeya <[email-masked]>, "[email-masked]" <[email-masked]>, Deepak Devasia <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 29 Jul 2021 06:24:48 +0000

@[email-masked]<mailto:[email-masked]>@Yahia Taha<mailto:[email-masked]> - Can the aging tickets be closed on priority.

  *   Total count of ageing for Emails:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Javed Aslam
15
3
3
5
10
31
67
Mohd Iqbal
0
1
0
1
0
1
3
Saleh Ahmed
1
0
0
0
0
0
1
Alan Ninan
2
0
0
0
0
0
2
Grand Total
18
4
3
6
10
32
73

  *   Total count of ageing for Facebook KSA HB:
Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ankit Kumar
0
1
1
1
0
2
5
Hasan Nour
1
0
0
0
1
0
2
Grand Total
1
1
1
1
1
2
7

  *   Total count of ageing for Whatsapp open:
Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Javed Aslam
3
2
1
0
1
2
9
Saleh Ahmed
11
2
5
1
1
5
25
RAMI KASSAM
7
3
0
5
2
1
18
Yahkoob Erachat
4
4
2
2
4
7
23
Amr Khalil
0
0
0
0
0
1
1
Hasan Nour
0
0
0
0
4
5
9
Mohd Iqbal
7
4
2
2
8
3
26
Malek Hosan
11
7
0
2
0
1
21
Ibrahem Mahmoud
1
0
1
0
0
0
2
Grand Total
44
22
11
12
20
25
134

Thanks & Regards

Hasan Raza Khan
Inventory Controller
Home Box - KSA
Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: HB report <[email-masked]>
Sent: Thursday, July 29, 2021 6:35 AM
To: [email-masked]; [email-masked]; Yahia Taha <[email-masked]>; Faizal Maradeya <[email-masked]>; [email-masked]; Deepak Devasia <[email-masked]>; [email-masked]; Hasan Razakhan <[email-masked]>; [email-masked]
Subject: Daily performance summary for LiveSalesman team for Jul 28th, 2021

External email sender, please take precaution.
[https://www.avmechat.in/epos/assets/images/logo.jpg]
Please find listed below the performance data for the LiveSalesman team for Jul 28th, 2021.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook KSA HB
HomeBox KSA
Whatsapp resolved
Whatsapp open
Grand Total
Mosab Mohammed Abdalla Nasreldin
0
0
0
0
0
Waseem Ahemad . Khan
0
0
0
0
0
Malek Hosan
0
0
36
3
39
Saleh Ahmed
0
0
16
6
22
Jok Kuol
0
0
0
0
0
Ankit Kumar
0
0
0
0
0
Javed Aslam
0
19
0
0
19
Hasan Nour
0
0
0
0
0
Mohammad Faizan
0
0
0
0
0
Mohammed Ali
0
0
0
0
0
Sreelal.t CT
0
0
0
0
0
Apoorv Joshi
0
0
0
0
0
Syed Ataullah
0
0
0
0
0
Alan Ninan
0
2
0
0
2
Ali Mohamed Ahmed
0
0
0
0
0
Radhika Jawle
0
0
0
0
0
Ibrahem Mahmoud
0
0
16
1
17
Mohd Iqbal
0
0
19
3
22
RAMI KASSAM
0
0
27
2
29
Yahkoob Erachat
0
0
23
4
27
Grand Total
0
21
137
19
177

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
7
Delayed Delivery (Furniture)
1
Delayed Delivery (HH)
2
Delivery Status
52
Missing items\parts
2
Partial Delivery
2
Reschedule Delivery
1
Product Complaint
Complaint outside Warranty
2
Complaint within Warranty
11
Refunds and Cancelations
Cancelation
2
Refund for Other reason
4
Refunds after Return
1
Return item not received
2
Return Request Initiation
6
Customer Services Total
95
No Answer
No Answer
No Answer
2
No Answer Total
2
PreSales
Other Enquiry
Store Location
4
Using Shukran Points
2
Website/App Issues
2
Policy Related
Delivery Cost
4
Delivery Time
1
Product Related
Combo
1
Pricing
1
Product Specification
44
PreSales Total
59
Grand Total
156

  *   Total count of ageing for Facebook KSA HB:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ankit Kumar
0
1
1
1
0
2
5
Hasan Nour
1
0
0
0
1
0
2
Grand Total
1
1
1
1
1
2
7

  *   Total count of ageing for Whatsapp open:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Javed Aslam
3
2
1
0
1
2
9
Saleh Ahmed
11
2
5
1
1
5
25
RAMI KASSAM
7
3
0
5
2
1
18
Yahkoob Erachat
4
4
2
2
4
7
23
Amr Khalil
0
0
0
0
0
1
1
Hasan Nour
0
0
0
0
4
5
9
Mohd Iqbal
7
4
2
2
8
3
26
Malek Hosan
11
7
0
2
0
1
21
Ibrahem Mahmoud
1
0
1
0
0
0
2
Grand Total
44
22
11
12
20
25
134

  *   Total count of ageing for Emails:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Javed Aslam
15
3
3
5
10
31
67
Mohd Iqbal
0
1
0
1
0
1
3
Saleh Ahmed
1
0
0
0
0
0
1
Alan Ninan
2
0
0
0
0
0
2
Grand Total
18
4
3
6
10
32
73

Please feel free to reach out for any further clarifications.
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