Subject: Daily performance summary for LiveSalesman team for Jul 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Jul 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 3 | 0 | 3 | 6
Waseem Ahemad . Khan | 0 | 3 | 34 | 0 | 0 | 37
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 16 | 0 | 2 | 19
Ankit Kumar | 6 | 4 | 12 | 0 | 5 | 27
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Mohammad Faizan | 0 | 2 | 36 | 0 | 0 | 38
Mohammed Ali | 0 | 1 | 8 | 0 | 15 | 24
Sreelal.t CT | 0 | 7 | 24 | 0 | 0 | 31
Apoorv Joshi | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1
Alan Ninan | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 3 | 3
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 18 | 135 | 0 | 29 | 189

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 33
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 8
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 78
No Answer | (blank) | (blank) | 4
| No Answer | (blank) | 1
| | No Answer | 7
No Answer Total | | | 12
PreSales | (blank) | (blank) | 9
| Other Enquiry | Offers | 1
| | Payment Methods | 3
| | Store Availability | 18
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 6
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 2
| | Product Specification | 25
PreSales Total | | | 68
Grand Total | | | 158

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 13 | 14 | 1 | 0 | 0 | 2 | 30
Hasan Nour | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 22 | 14 | 1 | 0 | 0 | 2 | 39

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 3 | 1 | 3 | 0 | 0 | 4 | 11
Jok Kuol | 2 | 3 | 1 | 0 | 0 | 1 | 7
Ankit Kumar | 7 | 2 | 2 | 0 | 1 | 6 | 18
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 0 | 1 | 4
Ibrahem Mahmoud | 0 | 0 | 0 | 0 | 2 | 1 | 3
Sreelal.t CT | 6 | 2 | 0 | 0 | 1 | 0 | 9
Mohammed Ali | 0 | 1 | 0 | 1 | 0 | 0 | 2
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammad Faizan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 25 | 9 | 7 | 1 | 4 | 13 | 59

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 2 | 4
Mohammed Ali | 15 | 0 | 0 | 0 | 0 | 1 | 16
Radhika Jawle | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 2 | 0 | 0 | 0 | 3 | 26

Please feel free to reach out for any further clarifications.