Subject: EPOS - Call Report - 27th July
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 28 Jul 2021 07:40:05 -0700 (MST)

Hi Sir, 

Here is the call report for yesterday. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	4 	13 	6 	17 	0:04:32 	6:32:20 	0:46:22 	0:06:27 	1:29:38 	8:59:19 	0:44:00 	0:08:49 
APAC 	Jessica Chen 	0 	3 	0 	3 	0:00:48 	2:18:28 	0:00:31 	0:00:30 	0:03:07 	2:23:24 		0:01:01 
APAC 	Marika Fujita 				0 						0:00:00 		0:00:00 
													
EMEA 	Antonio Iunco 	3 	11 	1 	14 	1:04:40 	5:54:06 	0:58:23 	0:01:04 	1:01:20 	8:59:33 		0:59:27 
EMEA 	Dipanshu Sharma 	6 	9 	4 	15 	1:05:00 	5:17:30 	1:05:07 	0:00:00 	1:31:45 	8:59:22 		1:05:07 
EMEA 	Grace Boussi 	5 	8 	1 	13 	0:10:48 	5:37:28 	1:39:12 	0:38:13 	0:53:47 	8:59:28 	0:14:00 	2:03:25 
EMEA 	Bharat Bhushan 	0 	2 	0 	2 	0:01:49 	3:16:11 	5:31:12 	0:04:05 	0:06:33 	8:59:50 		5:35:17 
EMEA 	Dheeraj Tripathi 	0 	7 	2 	7 	0:02:02 	7:01:58 	1:03:50 	0:28:21 	0:23:31 	8:59:42 	0:21:00 	1:11:11 
EMEA 	Ismael Zakaria 	6 	10 	4 	16 	0:34:48 	4:57:17 	1:40:24 	0:19:03 	1:27:48 	8:59:20 	0:12:00 	1:47:27 
EMEA 	Rosette Modiri 	2 	14 	7 	16 	0:14:43 	6:34:32 	1:08:58 	0:14:40 	0:46:21 	8:59:14 	0:11:00 	1:12:38 
EMEA 	Levente Szabo 	2 	10 	2 	12 	0:13:27 	7:11:34 	0:52:09 	0:09:05 	0:33:10 	8:59:25 		1:01:14 
EMEA 	Sebastian Constantin Coldea 	5 	7 	4 	12 	0:18:59 	6:39:54 	1:26:12 	0:02:40 	0:31:43 	8:59:28 		1:28:52 
EMEA 	Sebastian Dumitru Macriniuc 	5 	9 	5 	14 	0:07:59 	6:18:51 	1:42:33 	0:00:00 	0:49:57 	8:59:20 		1:42:33 
													
US 	Arjun Hurry 	9 	1 	0 	10 	0:11:48 	6:12:07 	1:00:34 	0:00:00 	1:42:55 	9:07:24 	0:08:00 	0:52:34 
US 	Md Modassir Hassan 	7 	8 	0 	15 	1:12:35 	5:08:07 	1:00:04 	0:00:00 	1:36:25 	8:57:11 		1:00:04 
US 	Pravesh Singh 				0 						0:00:00 	0:30:00 	Did not login Talkdesk 
	Grand Total 	54 	112 	36 	166 	5:23:58 	79:00:23 	19:55:31 	2:04:08 	12:58:00 	119:22:00 	2:20:00 	20:09:39 

Regards, 
Ashish Dabral