Subject: Tech Support Candidate - Vikas kumar
From: Vikas kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Jul 2021 06:06:27 -0400

| | Tech Support Test

Name | Vikas kumar
E-mail | [email-masked]
Phone Number | (+91) 7536891845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First,i will check my internet connection is properly connected or not?if yes,then right click on connected network there is a troubleshoot problem option is available.It will auto-detects the network issue and suggest you to resolve it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on speaker bluetooth.
2.Turn on mobile bluetooth from mobile settings.
3.Search for available bluetooth networks.
4.Tap on desired network.
5.it will require a passcode or permission from the bluetooth speaker.
6.Enter the required passcode or allow for permission.
7.finally, tap on connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skills.
2. Proper knowledge of that product.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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